Underneath you can find a list of all questions concerning the product or the circular service. Is your question different from the ones below? Please contact us at email@example.com.
Our wristband is designed in such a way that it functions without the use of any metal parts. Because of this, the clipping system functions in a different way compared to conventional buckles. Below you can see a quick guide how to put the wristband on and off properly.
The watch is only water resistant. Rain won’t cause any troubles, but you can’t swim with it. If water unfortunately did penetrate the watch, you can make a repair request by logging in to your personal Circular Coins account.
The leather in our wristband consists of grind leather pieces that are pressed together. This creates an open structure that will darken over time by wearing it. Just like normal leather would.
Recycled plastics are collected through a complicated system of separating in which they strive for the highest possible purity. It can however happen that in batches of lighter colors, small specks of darker colors get through undetected. This can create small color differences in white parts, since white is very sensitive for mixing with darker colors.
To change the date you have to pull the crown once to the outside. By turning the crown the date will shift only upwards. Between 11 and 1 ‘o'clock in the evening the date cannot be changed due to the fact the the mechanism is its date cycle.
To change the time, the crown has to be pulled once again. By turning the crown now this changes the time. If you do not use your watch for a while, this is the best stand to keep your watch from running out of battery.
When your watch stopped ticking, it can be caused by changing the date when the movement is in its protective mode. This can be fixed by changing the time (not the date) forward until the mechanism is deblocked. After this, the date can be set correctly by the usual manner.
When this troubleshooting is not working, you can make a repair request by logging in to your personal Circular Coins page. Then we make sure that your watch will work fine again.
With the purchase of your watch you received a number of “Circular Coins”. You can use these coins to request repairs, on the Circular section of our website. To access this page you login with your personal code you received in the confirmation email for your order.
On this page you will also find your ordered model and an overview of repairs you requested in the past.
To encourage you to keep the value of your watch high, we provided you with fixed number of Circular Coins. If you have used all Coins and wish to perform additional repairs, we ask you to contact us. In this case we will charge you the costs of the needed parts.
When you’re barely wearing our watch, we regret to hear this. However your watch still has a lot of value. Not only to us, but also to you. When logging in at your own Circular Coins page, you can indicate that you want to sell your watch back to us. Regardless of the state we always buy it back for 15 euros. The moment the watch is delivered to us we transfer the money to your specified account number. In this way we can give as many parts and materials a new life.